Variations and Differences
Our pottery is handcrafted and our glazes are made specifically for our studio practices and designs. This means that not every piece will look just like the picture you see on the screen. Items can vary slightly in size.
Glaze applications and unique firings, mean that sometimes the glazes have different drips or variations of shading.
Please choose carefully or email to ask questions.
Recycled Packaging Materials
In line with with our Recycle & Reuse policy, wherever possible we will use pre-used materials for packaging. We have long-standing arrangements a number of local retailers and businesses to collect and reuse much of the packaging they receive. Historically this would have simply been binned and and put out as rubbish.
The cardboard, paper, foam and plastic materials that you find your new purchase from us wrapped in, is all recycled and hopefully you, in turn can use this in a similar vein in the future. The aim should always be to keep as much useable material out of our landfills, as possible.
Damaged Items, Returns and Refunds
Returns
As a small local business we can’t offer refunds or exchanges for a change-of-mind.
Every effort is made to ensure pictures on our site are as accurate as possible to the actual item. Therefore, please select carefully when purchasing as we don’t wish to offend you by declining a refund request because of a change-of-mind.
Goods Damaged in Transit
We do take great care when packing items to ensure they arrive safely. However things can go wrong. So, if your item arrives damaged, please take photos of both the packaging and the damaged items items and email us, via the contact page, within 48 hours. This timely information will allow us to submit a damaged goods claim to NZ Post.
We will endeavor to rectify the damaged items or best solution in a timely manner.
Please also note that any refunds will be for the damaged items only. The refund will not include the original shipping charge.
Production and Turnround time on orders
Being a ceramics studio, where all our products are hand made, there will be times when we simply do not have stock-on-hand to be able to dispatch your order immediately.
Typically, the production cycle of an item from raw clay through to one that is glazed and ready to dispatch is roughly 2 weeks. For this reason we are very up-front in stating that an average turnround timeframe of 14 days applies to orders.
Obviously, if we have the stock on the shelf, we will pick and ship it as soon as possible - typically with 2-3 days.
Where we do determine that this time may be exceeded, we will contact you in advance to let you know of any additional delays.
Our objective is to get ahead in our production schedules so that we have a base bisqued items already on the shelves - then its a matter of glazing, firing and dispatch. Unfortunately we aren’t in this position yet so we ask your patience, in the short term.
If there is something really special that you need in a short timeframe, feel free to contact us and we will let you know if we can meet this deadline or not.
The above does apply to all items displayed on our Shop pages.
Shipping Fees and Collections
Shipping
We are a Kiwi-focused pottery. As such our focus in the local market and our shipping charging setup reflects this.
To keep things simple we charge fixed price shipping fees for the following areas and we don’t distinguish between Rural and non-Rural;
Auckland Region
Rest of North Island
South Island.
Also we offer no shipping charges on single order of 10 or more items.
If you are looking from outside New Zealand / Aotearoa, please contact us and we will be only too happy to provide you with a shipping quote.
Collections
We are located in Albany, North Harbour. If you are in the area and would like to collect your item please let us know.
Privacy Policy
Stables Pottery respect the information you share with us regarding yourself and your experiences with our products. It’s our policy not to sell, trade, or distribute your information to any other company or organization without your permission. However, we may use the information shared with us to keep you updated on Stables Pottery related events, products, classes and other things which we believe may be of interest to you, as well as for our own marketing purposes.
The above statement describes the personal information we collect about you, why we collect it, and how we use it.
If you have any questions about our privacy policy, please email us at enquiries@stablespottery.co.nz and we will get back to you as soon as possible.
If our information practices change in the future, we will let you know by posting the policy changes on this website or by communicating directly with you. You will have the opportunity, at that time, to opt out of any new use of your information.
Dishwashers and Microwaves
We high-fire our stoneware clay with lead-free glazes. Please take care to avoid thermal shock from rapid heating or cooling. It’s always best to rinse your pottery after use to avoid staining - especially with tea or coffee if left overnight.
As a general rule it is recommended to handwash your ceramics as the dishwasher soaps tend toward a very alkaline base that can damage glaze surfaces. Microwaves can cause metal oxides in glazes to react and or cause flash boiling. Please take care and treat your ceramics in a way you feel most comfortable.
If you have further questions you are welcome to get in touch.